Impact Mailing Services, Inc., located in Charlotte, North Carolina, is a full-service direct mail and fulfillment company. Since its inception in 1995, the company has helped hundreds of businesses with their mailing needs by delivering exceptional service and quality. The owners, Paul Richi and Steve Pence, have both worked in the direct mail industry for over 35 years.

As an Impact Mailing client, you can rely on us to answer all your mailing questions. We take pride in keeping up with all the latest technology and mailing regulations so you don’t have to. That means increased response rates and lower costs for all our customers.


  • PAUL RICHI – President/Owner
  • STEVE PENCE – Vice President/Owner
  • LIBBY RICHI – Controller
  • BRANDON SPROUL – Director of Operations